Yesterday saw a commentary on what is mostly going to affect retail, food service or other face-to-face customer service. Business to business (B2B), industrial or other sales and support organizations may not encounter this scenario. Are there other differences between the two? One could argue that retail is “in the zone” for their entire shift.… Continue reading Retail versus B2B Customer Service
Month: January 2015
Who’s The Boss?
Last month I read a blog post on LinkedIn titled something like “Stand when your boss walks in”. Please accept my humblest apologies – I read it but did not acknowledge its author. Today, a month later, the text and comments from that post keep nagging at me. I cannot find the post nor it’s… Continue reading Who’s The Boss?
Common Courtesy – it just ain’t that common anymore
Regardless of religions beliefs, even for the person who checks the box marked “None”, there is likely an understanding of the phrase “Do unto others as you would have the, do to you.” The basics of this tenet are simple. Human beings all want to be treated like we are important. Three of Maslow’s basic… Continue reading Common Courtesy – it just ain’t that common anymore
Mysteries of Customer Service 