Why would I Want To?

I know I’m not supposed to ask this question.  But why would I Want to serve others?  What’s in it for Me? A few days ago, that was called a bad question.  The reason that everything is wrong with Customer Service in the first place.  But since you asked so nicely, here is what’s in it for you.…

The Servant Leader

“What can I do for you?” The Master Chief of the USS Long Beach had asked me. He’s the highest enlisted man on the ship! And he wants to do something for me? I had been a bad boy, and on probation from a bad decision on my first ship (I served others a little…

The Servant

“How may I serve you,” asked the sweet, Southern American voice on the phone.  “Serve.” The word struck me. And I was 21 years old – a sailor ordering a pizza to be delivered to my barracks at Navy A-school. She asked how she could serve me. And I let her know that I appreciated those…

The Customer is King

Once upon a time, the beloved king of a tiny country with a very hard-to-pronounce name ventured outside of his palace to observe his subjects. Farmlands, blacksmith shops and carpenters were pleased to see His Majesty taking an interest in their trade.  While visiting a marketplace, with shopkeepers hawking their wares, he saw a young…

A New Gig

This represents a change in mysteriesofcustomerservice.wordpress.com. Starting today, this will become “Mysteries of Customer Service” <…cue theremin…>. Why? Because a new podcast is on the way.  Ok – so why a podcast? Because I know technology. And that knowledge means I wait to see what will stick around – rather than jumping on every bandwagon…